Question 1

I can not find the answer to my question through the FAQ page.

Accepted Answer

Contact us through phone, email, or the chat button on the bottom right side of the page to further discuss any questions you may have.

Question 2

What Insurances Do You Take?

Accepted Answer

We work with a wide variety of insurances which includes Medicare and some Medicare Advantage Plans, as well as PPO Insurance Plans from insurances such as Blue Shield, Anthem/Blue Cross, United Health Care, Cigna, TriWest, Aetna and MANY MORE. If you have any questions about your insurance, please don't hesitate to give us a call at (949) 464-4009.

Question 3

Where Are You located?

Accepted Answer

23382 Madero, Ste A, Mission Viejo, California 92691

Question 4

What is physical therapy?

Accepted Answer

Physical therapy is a medical, hands-on approach to relieving pain and restoring function. Physical therapists are medical experts in musculoskeletal and neurological conditions and work closely with physicians. Our physical therapists evaluate your movement patterns, identify the cause of your pain, and work to eliminate it.

While every patient’s condition and pain is unique, your physical therapist will use a variety of gentle hands-on techniques, exercises, and equipment to relieve pain quickly and restore your function to optimum levels. The overall goal is to restore pain-free mobility and function and to prevent the injury or pain from recurring.

Question 5

How do I know if physical therapy will help me?

Accepted Answer

Working with you and your doctor, we can discuss your options and help determine if physical therapy will be the right choice for you. Contact us today to discuss your current condition and even set up a free consultation if you choose.

Question 6

Can I go to any physical therapy clinic I choose?

Accepted Answer

As a patient you have the right to receive physical therapy at any place you choose. At Kinetik Performance and Rehab, you will receive the highest quality care while achieving the results you need.  We pride ourselves on providing a positive, encouraging environment with well-trained, friendly staff.  We are confident in our ability to help you reach your goals and live a pain-free life.

Question 7

How do I schedule and appointment?

Accepted Answer

Our scheduling is easy and we offer a convenient location and appointment times for you. We have morning and evening appointments available to meet the demands of your busy schedule. Call us today or email us through the contact portal below.

Question 8

What should I bring to my first appointment?

Accepted Answer

Please have your prescription and insurance card available when you call. This will allow us to verify your insurance benefits and provide you with an estimate of coverage.

TO BRING ON YOUR FIRST VISIT:
 • A prescription (if needed) for physical therapy from your referring physician, ARNP, or PA.
 • Insurance information (we will make a copy of your card).
 • Print out the patient forms, fill them out, and bring them with you.
 • In case of an automobile accident or worker’s compensation claim, also bring any case manager or insurance adjuster contact names, phone numbers, and claim number.
 • Please arrive 15 minutes early to complete any remaining paperwork, so you can maximize your time in your evaluation.
 • Please wear comfortable clothing that allows easy access to your problem areas.

Question 9

Will it hurt?

Accepted Answer

Physical therapy is not meant to hurt, but to relieve pain. However, as you restore your mobility, pain levels, at times can fluctuate. You might experience some temporary soreness from using muscles that are weakened or recovering. This is a normal response to therapy treatment. Good communication with your therapist will help minimize any discomfort. We want you on your way to quick pain relief and back to normal activities.

Question 10

Does insurance cover my treatment?

Accepted Answer

Yes, in most cases it does. Our office will be happy to assist in contacting your insurance company and determining your coverage based on your individual policy. For more information, visit our insurance plan page and please do not hesitate to contact our office. We do offer different payment options for your convenience.

Question 11

What if I don't have insurance?

Accepted Answer

For patients who do not have insurance, we offer a discounted fee for different programs that we offer.

Question 12

What type of payment do you accept?

Accepted Answer

We accept cash, check, debit card, and credit card. We are happy to discuss payment plan options as well. It is our policy that payment is made at the time of service. Your insurance benefits will be determined before your second visit, and you will be informed of what, if any, payment is necessary on that date.

Question 13

What do I wear?

Accepted Answer

Dress comfortably with clothes that allow easy access for the therapist to examine your problem areas. For treatments, loose fitting clothes that are comfortable for gentle exercises and supportive sneakers are often good choices to wear.

Question 14

How long will my therapy sessions last?

Accepted Answer

Typically, the first session lasts for over 1 hour. Each session after that may be 45-90 minutes. The amount of time will be based on your specific needs, and your therapist will discuss this with you.

Question 15

How many sessions will I have?

Accepted Answer

Each patient’s diagnosis is different, so together with your referring physician, your therapist will develop a plan of care that is right for you. Your plan of care and number of visits will be determined during your first visit and explained to you by your physical therapist.

Question 16

What types of education/training do your therapists have?

Accepted Answer

Our doctors of physical therapy have years of university level training in anatomy, physiology, kinesiology (study of joint movement), neurology, and many of the other medical sciences. Our physical therapists have graduated from accredited physical therapy programs and are state licensed. The university programs in California are doctorate level, post-graduate, degrees.